Victoria Palace Hotel Victoria Palace is 5* stars Hotel

Sunny beach, Bulgaria


Victoria Palace - location on the map / GPS Victoria Palace Hotel Sunny beach - General view photo

The popular Victoria Palace has an ideal beach front location offering easy access to the main resort promenade. With its creative design and wide range of facilities you will be delighted at everything this hotel has to offer.

FACILITIES: Restaurants • A la carte restaurant • Casino • Cocktail bar • Lobby bar • Pub with Sky Sport • Pool bars • Beach bar • Outdoor and indoor swimming pool • Jacuzzi • Massage & hydromassage • Sauna • Steam bath • Fitness centre • Juice bar • Spa centre • Shop • Beauty salon • Hairdresser • Resident doctor • Exchange desk • Safety deposit boxes • Big TV screens are available for guests.


Victoria Palace Hotel Sunny beach - photo 2 Victoria Palace Hotel Sunny beach - photo 3


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Add review Please click on button [Add review] and share with us your opinion. By sharing your experiences you're helping travellers make better choices for their trips. Thank you! We show only 5 last comments. There are total 131 comments. To view all reviews/comments please visit page with all Victoria Palace Hotel reviews.
rik & jen | 2 out of 2 found this review helpful having just come back from v/p we had a great time staff very helpful the hotel is very big and clean but not enough lifts the sunbeds are a joke, they dont let you out to get them until 8.00am by then people from other hotels have already got the beds because they have to pay for there beds. other than that the hotel is brill the girls who serve your drinks are amazing. if we went back we would stop at the other end where the life is. Was this review helpful to you? Yes No hayley | 2 out of 2 found this review helpful im actually in bulgaria now, sitting in the computer room. just tought i would put you out of your misery and tell you not to worry about coming here! its a beautiful hotel the food is ok not great, but ter is always something you will like. sunbeds abit of a nightmare but if you have a early riser in your group it will be ok-round about 8 everyone gets the beds. the hotel is its name- A PALACE!!!!!!!!. decor is fantastic. its a walk from the center but a nice walk along the promanade.
its beautiful and avin a nice time - its a definite recommendation to any 1 coming to bulgaria.
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Malcolm | 1 out of 1 found this review helpful Just got back (28.09.03) after a two week stay. What can I say that others havn`t`. Lovely to look at and take pictures of, but thats it !!  Yes, it was feeding time at the zoo, especially breakfast, how can they open this hotel to cater for so many with facilities for so few. After two attempts for breakfast and 3 for evening meal gave up, ate out with other Brits.
Service was diabolical. passports lost for 6 days, reception girls didn`t have a clue and the waiters, well, just a joke. When I book a 4 star hotel (didn`t book this, was overbooked at Hotel Grand and First choice put us in here) I expext 4 star treatment, we even had a dog running around the dining ([+]view more) room but was told `okay it belongs to a guest`!! says it all.
Light switches falling off walls, extraction fan in bathroom hanging out on wires and workmen coming in at 8 at night to work on balcony (i think not). Can not go on any more, enough said.. Bye the way i  was told it was built in 6 months by a 1000 plus russian workforce. there you go......also the little waiter I spoke to said he is paid the equilivant of £15 a week..  says it all  ....
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John Buckle | 1 out of 1 found this review helpful Returned today from a weeks holiday in this hotel: outside it looks wonderful - certainly distinct in the resort. The Reception area keeps up the appearance. However this is where it ends: Cold food both at breakfast and dinner (we only ate dinner a couple of times - -it was bad news!); getting a table to eat at was almost impossible (for breakfast we found the best time was 7am - no chance of a lay in there!).
As a family we had 2 rooms - ours, a double was OK but there was no balcony furniture, and it looked very sparsely furnished.  The other was a single room which was very large but: the curtains didn't meet leaving gaps of up to 2 feet between them and ([+]view more) the balcony lights were on all night - couldn't switch them off from the room; there was a leak from the room above into the bathroom; the bathroom telephone was positioned so close to the shower that when the shower was used the phone was soaked; from the second day the telephone didn't work. The lighting in both bathrooms was very dim - shaving was done mainly by guesswork! Very worrying - there were no fire hoses in the cabinets in the corridors on the floor we were on and there was no evacutation guide in either room (this is normally found on the back of the main door!). Trying to get a sunbed at the poolside was difficult but we managed to get three beds at about 9am at least once! The charges for sun-beds on the beach was 5 Leva each, plus 5 Leva for an umbrella - and because of the sea breeze it was noticably cooler than trying to lay by the pool.
For an hotel rated as 4 star, it certainly didn't live up to it's rating. The number of complaints we heard during our stay would confirm that - even the rep from our holiday company conceded there wre more complaints from this particular hotel than any other on Sunny Beach.
The construction of the hotel looked a little shoddy in places: when we left we noticed that there were broken tiles in the swimming pool, tiles were missing from the stairs, patches were damp had damaged the paintwork were evident all over the hotel - look up at the ceiling in the reception/lobby when you enter the hotel for a prime example.
By the way, it helps if you speak German in the resort!
Perhaps these are all problems associated with a newly re-opened hotel, and to be honest they didn't completely ruin our holiday. But looking at the state of the hotel, I think it opened far too early - there is still too much work to be done both to the fabric of the hotel and staff training.  There is something there which could be very special - unfortunately it wasn't about when we were there. So, would I go back? To the Victoria Palace - not to stay there. To Sunny Beach - perhaps, on a day visit from another resort...
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Average rating Hotel Victoria Palace Sunny beach        4.1 from 5
based on 130 reviews
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